Support

Reachmore Expeditions is built and supported by Automated Software Systems LLC, a small US-based company based in Norfolk, Nebraska. We read every support email.

Contact

The fastest way to reach us: support@reachmoreexpeditions.com

When emailing about an account issue, please include the email address on your guide account so we can find your records quickly.

Common Questions

How do I cancel my subscription?

Subscriptions are managed through your account on reachmoreexpeditions.com. Sign in, open Billing, and select Cancel Subscription. Your access continues through the end of the current billing period. iOS App Store does not bill for Reachmore — there is nothing to cancel on Apple's side.

How do I delete my account?

Email support@reachmoreexpeditions.com from the address on your guide account with the subject "Delete my account." We will confirm and remove account data within 30 days. Booking records associated with completed trips may be retained for legal compliance, dispute handling, or ordinary backup retention.

How do I report a problem with the mobile app?

Email us with: device type (iPhone model or Android device), OS version, app version (shown in Settings inside the app), and a description of what happened. Screenshots help a lot.

How do I report a customer who is misusing the system?

Email us with the customer's name and the booking page where the incident occurred. We review under our Content Moderation Policy and Acceptable Use Policy.

I'm a customer, not a guide. How do I cancel a booking or get a refund?

Bookings are between you and the guide. Contact the guide directly using the contact info on their booking page. For payment disputes that involve Reachmore itself, email support@reachmoreexpeditions.com with your booking confirmation.

Response Time

We aim to respond to support emails within one business day. Urgent safety concerns are prioritized and handled per our Content Moderation Policy.